Solving undocumented installation problems
Even if your problem is not described in this chapter,
this section can help you to isolate, identify, and solve the problem.
First, you must determine whether you have a software or hardware problem.
In general, hardware problems are intermittent, while software
problems are consistent.
Hardware and operating systems
The fact that a given piece of hardware works under
operating systems such as Windows or Linux
is no guarantee that it works with SCO OpenServer.
If you are experiencing problems, check the
SCO Certified and Compatible Hardware (CHWP) web page
to make sure that you are using compatible hardware.
Identifying the problem
If the system hangs mysteriously, either at boot time,
during installation, or shortly thereafter, use these steps to
isolate and identify the problem:
-
Confirm that your hardware is listed as supported on the
SCO Certified and Compatible Hardware (CHWP) web page.
If it is not, we recommend that you use supported hardware.
-
If possible, check a suspected component on another machine with
the same configuration (for example, using SCO OpenServer Release 5.0.7).
-
If any third-party drivers are installed, such as those supplied
with multiport cards, remove both the driver and the hardware that
it controls, relink the kernel, and see if the problem persists.
-
Make certain that your devices are recognized at boot time.
Watch the boot display, use
cat(C)
or
vi(C)
to look at the /usr/adm/messages
and /usr/adm/syslog files, or use the
hw(ADM)
utility.
-
Check for hardware conflicts between components, including
DMA, interrupt vectors, and memory addresses.
Check for documented incompatibilities or limitations in the
SCO Certified and Compatible Hardware (CHWP) web page.
-
If your machine has features such as shadow RAM or
memory caching, disable them.
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© 2007 The SCO Group, Inc. All rights reserved.
SCO OpenServer Release 6.0.0 -- 05 June 2007