Before calling for help
If your problem is not discussed in this chapter, the
rest of the SCO OpenServer documentation set,
New Features and Notes,
or the
Late News
document,
and you cannot isolate the problem using
``Solving undocumented installation problems'',
check the SCO Knowledge Center to see if you can
find an answer to your problem. The Knowledge Center
is available at:
http://www.sco.com/ta.
If you are still unable to find help for your problem,
call your support provider.
Before calling, however,
make a copy of the following trouble report forms
and your
installation checklist.
Then, write down the critical information about your system, including
a description of your problem and system configuration, so that the
support personnel can analyze your problem quickly.
A description of the problem
Write down a complete description of your problem, including the
precise series of commands or steps that you took that led to
the problem.
Include the exact text of any error messages displayed.
Problem description
|
(Include steps that led to the problem and error messages, if applicable.)
|
|
|
|
|
|
|
|
|
|
|
|
|
System configuration
Knowing the hardware and software configuration of your system is
vital to a correct diagnosis of your problem.
If this information is readily available
when you speak to your support provider,
the diagnostic process is much easier and less time-consuming.
Make sure that you list all the hardware components,
including brand names and model numbers,
when you fill out the hardware configuration trouble
report worksheet.
On the software configuration worksheet,
check the SCO OpenServer product that is installed,
the installed components
(if a subset of the SCO OpenServer system is installed),
any additional SCO OpenServer products, and
list all applications and non-SCO OpenServer device drivers
that you installed.
Hardware configuration
|
Component
|
Brand name
|
Model
|
Computer
|
|
|
Monitor
|
|
|
Processor type
|
|
|
Processor speed
|
|
|
Memory size
|
|
|
Bus interface (i.e., PCI, USB, EISA, etc.)
|
|
|
CD-ROM/DVD-ROM drive(s)
|
|
|
Floppy drive(s)
|
|
|
Video adapter
|
|
|
Video mode
|
|
|
Hard disk(s)
|
|
|
Disk Controller or Host adapter
|
|
|
Tape drive/Controller
|
|
|
Network adapter
|
|
|
Mouse
|
|
|
Serial card
|
|
|
Printer
|
|
|
Modem
|
|
|
Other device(s)
|
|
|
Software configuration: Edition
|
Release Number
|
[] SCO OpenServer Enterprise Edition
|
|
[] SCO OpenServer Starter Edition
|
|
[] SCO OpenServer Development System
|
|
Software configuration: Components
|
Release Number
|
[] Operating System
|
|
[] Connectivity
|
|
[] Graphics
|
|
[] Database
|
|
[] Value-added
|
|
[] Documentation
|
|
Software configuration: Additional SCO OpenServer Products
|
Release Number
|
[] NeTraverse Merge
|
|
[] Apache Tomcat Servlet
|
|
[] PowerTerm WebConnect Server
|
|
[] Squid Web Proxy Cache
|
|
[] SCO User Licenses
|
|
|
|
|
|
|
|
|
|
Software configuration: Additional Applications
|
Product name
|
Release Number
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Previous topic:
Identifying the problem
© 2007 The SCO Group, Inc. All rights reserved.
SCO OpenServer Release 6.0.0 -- 05 June 2007