Additional help from Technical Support

If you are unable to determine the cause of a system panic, you may want to contact Technical Support for assistance. In addition to the installation checklist and the other configuration information you will be asked to supply in ``Before calling for help'' in the ``Troubleshooting the installation'' chapter of the printed version of the SCO OpenServer Handbook, it is useful to have a memory dump available. To provide this:

1. Save the memory dump to tape and restore it to disk with the ldsysdump(ADM) command, as discussed in ``Recovering from a system panic''.

2. Extract the key troubleshooting reports from the dump with a command sequence similar to the following:

      # crash -d /tmp/06May94 -w /tmp/crash.out
      > panic
      > trace
      > user
      > quit
   

   Remember that the ``>'' prompt is generated by the crash command, so do not type them in. This will create the /tmp/crash.out file that contains the output from the panic, trace, and user functions from the crash command.

3. Print out the /tmp/crash.out file and fax it to your support provider or email the file itself.